About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

As a Digital Customer Success Manager, you'll play a vital role in ensuring customers thrive and consistently derive value from our partner's products and services.

You'll manage a large portfolio of accounts, leveraging automated tools and data-driven insights to drive customer success at scale.

Your focus will include:

• Orchestrating end-to-end renewal processes while proactively addressing potential challenges
• Developing and implementing scalable processes to streamline renewals and automate engagement
• Using data analytics to forecast renewal rates and identify opportunities for growth
• Monitoring customer health metrics and product usage to prevent churn
• Creating and optimizing playbooks for efficient customer management

Who you are:

• Experienced with CRM systems and data management, with strong process optimization skills
• Passionate in scaling your impact across multiple accounts simultaneously
• Excel at simplifying complex concepts for diverse audiences, with deep understanding of customer success metrics and renewal processes
• Love using data to tell compelling stories and drive decision-making
• Communicate with clarity and enthusiasm, coordinating effectively across teams
• Approach challenges with creativity and resourcefulness
• Maintain unwavering attention to detail, even with high-volume tasks - ensuring that customer expectations are met