About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

Our partner is looking for a Tech Support Team Lead who brings both technical expertise and people leadership skills to the table. In this role, you'll guide a dynamic support team while ensuring seamless service delivery.

What you’ll do:

• Manage the local support operation of a multi-layered shift team
• Identify and resolve live issues promptly and accordingly
• Be the voice of the customer by serving as the escalation point for customer-raised concerns
• Help develop and enhance relevant activities and processes
• Foster an environment of continuous improvement and growth

Who you are:

• Experienced in technical support or Shift Team Lead operational roles
• Deep understanding of ITIL v4 best practices for handling service requests, incidents, and change management
• Strong foundation in technology, particularly Linux systems
• Clear communication skills with technical and non-technical audiences
• Practical experience with monitoring tools for event management and metrics
• Adept analytical skills for log assessment and troubleshooting
• Background in process improvement and team transformation
• Systematic approach to problem-solving with strong organizational abilities