About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

As a Sales Operations Coordinator, you will play a pivotal role of ensuring clear communication between all stakeholders and coordinating with departments to maintain comprehensive order knowledge.

Your key responsibilities include:

• Participating in daily stand-up meetings to review and discuss upcoming order deliveries
• Ensuring timely processing of open orders through shipping or rescheduling with customer approval
• Working with the Customer Services team to manage the Salesforce Ticket System and meet customer requests within the agreed SLA’s
• Reviewing quotes in Salesforce & SAGE to prevent issues with the invoicing process
• Providing updates and reports on machine orders during weekly Sales to Plan meetings
• Documenting installation issues in the ETQ system to ensure root cause analysis and problem resolution
• Identifying and developing system and process improvements to enhance service efficiency

Who you are:

• At least 5 years experience in Customer Services/Order Management environments
• Exceptional verbal and written communication abilities
• Proficiency in Windows and other tools such as Salesforce and SAGE 1000
• Strong organizational and administrative skills
• Collaborative and flexible approach with high integrity and a strong, results-driven work ethic